Privacy policy

Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy explains how JJN HOLDINGS (PTY) LTD, trading as Better Built ("Better Built", "we", "our", or "us"), collects, uses, stores, and protects your personal information when you visit our website or purchase our products.

We are committed to protecting your privacy and processing your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order history

  • Customer support communications

Payment Information

Payments are securely processed through Yoco and its authorised payment partners.

Better Built does not store your debit or credit card details on our servers.

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Operating system

  • Website activity

  • Cookies

  • Pages viewed

  • Time spent on our website

  • Referral sources

How We Use Your Information

Your personal information is used to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Provide customer support

  • Process refunds and returns

  • Verify your identity where necessary

  • Detect fraud and prevent unauthorised transactions

  • Improve our website and shopping experience

  • Send order confirmations and delivery updates

  • Comply with legal and regulatory obligations

  • Send promotional offers and marketing communications where you have consented or where permitted by law

Cookies & Tracking Technologies

Better Built uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may include:

  • Shopify Cookies

  • Meta Pixel (Facebook Pixel)

  • Google Analytics

  • Google Ads Conversion Tracking

  • TikTok Pixel

  • Browser cookies and similar technologies

These tools help us:

  • Understand website traffic

  • Measure advertising performance

  • Improve our products and services

  • Personalise your shopping experience

  • Show relevant advertisements on platforms such as Facebook, Instagram, Google and TikTok

  • Analyse customer behaviour to improve website performance

Some third-party providers may collect information directly through these technologies in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you:

  • Product launches

  • Promotions

  • Special offers

  • Company news

  • Marketing updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Sharing Your Information

We only share personal information where necessary to operate our business.

Your information may be shared with:

  • Shopify

  • Yoco

  • Courier and delivery providers

  • Payment service providers

  • Marketing platforms including Meta, Google and TikTok

  • Website analytics providers

  • Fraud prevention services

  • Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

International Data Transfers

Some of our service providers, including Shopify, Meta, Google and TikTok, may process or store personal information outside South Africa.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection in accordance with applicable law.

How We Protect Your Information

We implement reasonable technical and organisational security measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Theft

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

Your Rights

Subject to applicable South African law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information where legally permitted

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator (South Africa)

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us through our Contact Us page or email us at:

[Insert Privacy Email Address]

We will respond as soon as reasonably practicable.

Thank you for trusting Better Built.