Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with Better Built.

This Shipping Policy explains how orders are processed, shipped, and delivered by JJN HOLDINGS (PTY) LTD, trading as Better Built.

Shipping Locations

We currently ship nationwide within South Africa.

Please note that delivery times to remote or outlying areas may be longer than our standard delivery estimates.

Order Processing

Orders are processed once payment has been successfully received and verified.

Our business operating hours are Monday to Friday, 8:00am to 5:00pm, excluding weekends and public holidays.

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

During promotional periods, public holidays, or high order volumes, processing times may be slightly longer.

Delivery Timeframes

We partner with Aramex to deliver your orders safely and efficiently.

Estimated delivery times after your order has been dispatched are:

  • Major Cities: 2–4 business days

  • Regional Areas: 3–5 business days

  • Remote or Outlying Areas: 5–10 business days

These delivery estimates are provided as a guide only and are not guaranteed.

Unexpected delays caused by weather conditions, courier operations, public holidays, strikes, or other circumstances beyond our control may affect delivery times.

Shipping Costs

We offer a standard delivery fee of R90 on all orders within South Africa.

Any promotional offers, including free shipping campaigns, will be clearly displayed on our website when available.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor the progress of your delivery.

Delivery Address

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Better Built cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If an order has not yet been dispatched, we will make every reasonable effort to update your delivery address upon request.

Failed Deliveries

If delivery cannot be completed because:

  • An incorrect address was provided;

  • No one is available to accept the parcel where a signature is required;

  • The parcel is unclaimed after courier contact attempts; or

  • Delivery cannot be completed due to customer-related circumstances,

the parcel may be returned to Better Built.

Additional shipping charges may apply before the order can be re-dispatched.

Damaged Parcels

If your parcel arrives visibly damaged, we recommend:

  • Inspecting the parcel before accepting delivery where possible.

  • Taking photographs of any damage.

  • Contacting us as soon as reasonably possible through our Contact Us page.

We will investigate the matter and work with you to reach an appropriate resolution in accordance with our Refund Policy and applicable South African consumer protection laws.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us.

We will work with Aramex to investigate the shipment and keep you informed throughout the process.

Where appropriate, we will provide a suitable resolution in accordance with applicable South African consumer protection laws.

Delivery Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Industrial action

  • Courier operational delays

  • Natural disasters or other unforeseen events

Better Built is not liable for delays caused by circumstances outside of our reasonable control, but we will do our best to keep you informed if significant delays occur.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact Us page during our business hours of Monday to Friday, 8:00am to 5:00pm.

Our team will be happy to assist you.

Thank you for choosing Better Built.