Terms of service

Effective Date: [Insert Date]

Welcome to Better Built.

These Terms & Conditions govern your use of the Better Built website and the purchase of products from JJN HOLDINGS (PTY) LTD, trading as Better Built ("Better Built", "we", "our", or "us").

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.

Eligibility

By using this website, you confirm that you:

Are at least 18 years old, or have the consent of a parent or legal guardian.
Have the legal capacity to enter into binding agreements.
Will provide accurate and complete information when placing an order.

Products

We strive to ensure that all product descriptions, specifications, photographs, and pricing are accurate.

However:

Colours may vary depending on your screen settings.
Minor product variations may occur.
Product availability is subject to stock on hand.

We reserve the right to discontinue or modify products at any time without prior notice.

Pricing

All prices displayed on our website are shown in South African Rand (ZAR).

We reserve the right to change pricing without prior notice.

The price displayed at checkout will be the final purchase price before shipping charges and any applicable discounts.

Orders

Submitting an order does not automatically constitute acceptance.

Better Built reserves the right to:

Decline or cancel any order.
Limit quantities purchased.
Refuse orders suspected of fraud or misuse.
Cancel orders where pricing errors or technical issues have occurred.

If payment has already been received for a cancelled order, a full refund will be issued.

Payment

Payments are securely processed through Yoco and its authorised payment providers.

Better Built does not store your payment card details.

Orders will only be processed once payment has been successfully authorised.

Shipping & Delivery

Delivery is subject to our Shipping Policy.

Estimated delivery times are provided as guidelines only and may vary due to circumstances beyond our reasonable control.

Risk in the goods passes to the customer upon delivery.

Ownership of the goods transfers once full payment has been received.

Returns & Refunds

Returns, replacements, and refunds are governed by our Refund Policy and your rights under the Consumer Protection Act.

Nothing in these Terms & Conditions limits or excludes any rights granted to consumers under applicable South African law.

Promotions & Discounts

From time to time, Better Built may offer promotional discounts or special offers.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Promotions cannot be applied retrospectively.
Only one promotional code may be used per order.
Better Built reserves the right to modify or withdraw promotions at any time.

Intellectual Property

All content on this website, including but not limited to:

Logos
Branding
Product images
Product descriptions
Graphics
Website design
Text
Videos

is the property of Better Built or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce malicious software or harmful code.
Interfere with the operation or security of the website.
Use automated tools to scrape or copy website content without permission.

Limitation of Liability

To the fullest extent permitted by law, Better Built shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited under South African law.

Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your personal information as described in that policy.

External Links

Our website may contain links to third-party websites.

Better Built is not responsible for the content, services, or privacy practices of those third-party websites.

Force Majeure

Better Built shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, power outages, labour disputes, government actions, internet outages, or courier disruptions.

Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Any updates will become effective once published on this website.

Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page or via our support email once available.

Thank you for choosing Better Built.